Legal

SD Data Center Privacy Policy

SD Data Center, Privacy Commitment to Our Customer
Effective: July 1, 2014

SD Data Center’s Privacy Commitment

We understand that our customers value the privacy of their Personal Information, and we are committed to meeting our customers’ expectations of confidentiality. In keeping with that goal, we have developed this privacy policy to provide you, the customer, an outline of our guidelines for the collection, use, and disclosure of your Personal Information.

SD Data Center, operates the following website – www.SD Data CenterDirect.com. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of your Personal Information through this website and the provisioning of products and services to you.

Definitions

“Account Information” means Personal Information that we may collect during your registration for a service provided by us, including your name, e-mail address and e-mail preferences, password for your account, mailing address, billing address, and credit card information that enables us to receive your payment.

“Contact Information” means information that allows someone to identify or contact you, including, for example, your name, address, telephone number, and email address.

“Personal Information” is any information about you that is associated with or linked to your Contact Information.

“Anonymous Information” means information that is not associated with or linked to your Contact Information; Anonymous Information does not permit the identification of individual persons.

“Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet.

“Affiliates” are parent companies, subsidiaries, joint ventures, or other companies under a common control.

User Consent

By using this website, you agree to the terms of this Privacy Policy. You also expressly consent to the use and processing of your Personal Information according to this Privacy Policy. If you reside outside of the United States, you understand that your Personal Information may be processed in countries where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Personal Information You Provide to Us

When you register for a service provided by us, we collect your Account Information. When you leave us feedback, we will collect any information that is contained in your feedback. When you contact us by sending us an e-mail, fax, or letter, we will collect your address, fax number, or e-mail address and any information contained in the e-mail, fax, or letter you send us.

Personal Information Collected via Technology

As you use this website, certain information may also be collected passively, including your Internet protocol address, browser type, and operating system. We may also store a small text file called a “Cookie” on your computer to store certain information about you and your activities on the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). If you register for a service provided by us, we may include web beacons with the content and ads that we deliver to you as a part of that service, which we use to collect information regarding your interaction with such content and ads.

Personal Information from Other Sources

We may receive Personal Information about you from other third party sources. We may associate this information with the other Personal Information we have collected about you.

Collecting Information Helps Us Serve You Better

SD Data Center may use your Personal Information for a variety of purposes, such as:

  • To establish and maintain responsible customer relationships, including keeping records of the relationship in order to facilitate timely and accurate invoicing and to administer our billing and accounting systems;
  • To answer any billing, account or technical inquiries from our customer base;
  • To deliver products to our customers;
  • To measure and improve the effectiveness of our web site or marketing efforts;
  • To communicate with our customers about additional SD Data Center services that may be of interest to them or to send other special interest customer communications;
  • To provide you with accurate and high quality customer service, including responding to customer inquiries and troubleshooting;
  • To research and develop new products, services or programs to better serve the needs of our customers; and,
  • To meet legal and regulatory requirements.

Anonymous Information

We may create Anonymous Information records from Personal Information by excluding Contact Information (which makes the information personally identifiable to you). We reserve the right to use and disclose Anonymous Information at our discretion.

Disclosing Your Personal Information to Third Parties

It is our policy not to share Personal Information outside of SD Data Center. However, there are instances where we are reasonably required to share your information with a third party to assist us in providing services or products or for other legitimate business purposes provided that disclosure is made on a confidential basis. Such third parties include:

  • Agents acting on behalf of SD Data Center, such as companies hired to perform installations, maintenance, warranty work, or billing functions.
  • A person who in the reasonable judgment of SD Data Center is acting as an agent of Customer.
  • Credit card companies, in order to validate and process a credit card transaction;
  • Information Technology or other professional consultants in order to improve our systems and processes;
  • As may otherwise be required by local and foreign law, as applicable.

We will use reasonable efforts, using contractual or other arrangements, to ensure that third parties use your Personal Information in a manner that is consistent with this policy. Should you not wish us to disclose your Personal Information to these third parties, depending on the situation, we may be unable to process your application or transaction, communicate with you about services that may be of interest to you, or provide other benefits.

As well, there are special circumstances where we may disclose your Personal Information without your consent or knowledge. These situations include where information is forwarded to a collection agency for the collection of past due bills, where it would be reasonably in the best interest of an individual but where consent cannot be obtained in a timely manner; where the life, health or security of an individual is threatened or otherwise at risk; where the purpose is related to the detection or prevention of fraud or for law enforcement; where disclosure is to our legal counsel; or as may otherwise be required by law.

Third Party Content and Ads

If you register for a service provided by us, we may enable certain third parties to deliver content and ads on the Site. These third parties may collect (via tracking technologies like cookies or web beacons) and use Anonymous Information regarding your interaction with the content or ads that they deliver and with which you interact.

Law Enforcement Compliance

If you have registered for a service provided by us, we may be required by law, or by law enforcement officers acting under the color of law, to record some or all of your communications on or through that service. We may, and you hereby authorize us to, disclose your Personal Information (including your Account Information) and your communications through that service, if required by law or by law enforcement officers acting under the color of law, or if we believe in good faith that such disclosure is necessary to: (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or defend the rights, property, or safety of SD Data Center, you, other users, or third parties (especially in emergency situations).

Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below).

Despite your indicated e-mail preferences, if you have an Account, we may send you administrative e-mails regarding your service, including, for example, purchase confirmation, account creation confirmation, and notices of updates to our Terms and Conditions or Privacy Policy.

You may request deletion of your Account or Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.

Regarding Children

We do not intentionally gather Personal Information from people who are under the age of 18. If you are under the age of 18, do not submit any Personal Information on this website.

Other Sites

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or locations or their contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Our Commitment to Maintaining Your Privacy

We take all necessary precautions to safeguard the privacy of your Personal Information, whether it is stored electronically or in paper format. Your information is maintained in secure facilities, protected from unauthorized access, and retained only as long as is reasonably required. Electronic files are backed up for redundancy and password protected to ensure access only by authorized employees.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How Can I Contact SD Data Center?

Should you have any questions, concerns or complaints about our privacy policies, please contact us:  We will respond to your request or investigate your concern as quickly as possible.

Will this Privacy Policy Change?

To accommodate changes in our business, products, services, technology, and legal developments, we may add, change, or remove portions of the policy as we feel it is appropriate to do so. Updated policies will be posted to our web site at www.satcomdirect.com. Please refer to the date on the policy and check back for updates.

 

SD Data Center Terms of Use

Date of Last Revision: July 1, 2014

Conditions of Use

Welcome to the SD Data Center Website. By using the SD Data Center Web site YOU AGREE TO BE BOUND BY ITS TERMS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the SD Data Center Website.

References to SD Data Center herein refer to SD Data Center, or their affiliates, subsidiaries and designee’s as deemed appropriate by SD Data Center.

SD Data Center reserves the right to make changes to the SD Data Center Web site and its Terms of Use and Legal Notices at any time. Each time you use the SD Data Center Website, you should visit and review the then current Terms of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the SD Data Center Website, its content or Terms of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the SD Data Center Website.

Tampering with the site, misrepresenting the identity of a user or SD Data Center itself or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the SD Data Center Website, you expressly agree that use of the SD Data Center Website is at your sole risk. The SD Data Center Website is provided on an “AS IS” and “as available” basis. Neither SD Data Center nor its affiliates, subsidiaries or designee’s nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the SD Data Center Website will be uninterrupted or error-free. Neither SD Data Center nor its Associates warrant the accuracy, integrity or completeness of the content provided on the SD Data Center Website or the products or services offered for sale on the SD Data Center Website. Further, SD Data Center makes no representation that content provided on the SD Data Center Website is applicable to, or appropriate for use in, locations outside of the United States. SD Data Center and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by SD Data Center or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall SD Data Center or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the SD Data Center Website, including but not limited to reliance by you on any information obtained from the SD Data Center Website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of SD Data Center has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, products and services available through the SD Data Center Website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and SD Data Center reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.

Termination of Use

SD Data Center may, in its sole discretion, terminate your account or your use of the SD Data Center Web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. SD Data Center reserves the right to change, suspend or discontinue all or any aspects of the SD Data Center Website at any time without prior notice.

SD Data Center provides links only as a convenience to you, and the inclusion of any link does not imply endorsement by SD Data Center of the site or the information contained therein.

Master Services Agreement

This Master Services Agreement (the “MSA“), between ndtHOST, LLC, a Florida limited liability company d/b/a SD Data Center (“SD Data Center“) and the Customer as defined in the Quote, is effective as of the earlier of: i) the date it is fully-executed by both parties, or ii) the date that Customer first accepts any SD Data Center services provided under the MSA’s terms.

1. Description

1.1 General. This MSA sets forth the terms and conditions of SD Data Center’s delivery and Customer’s receipt of Services provided by SD Data Center. Quotes for specific goods or services are generated by an automated system based on Customer input. Quotes prepared by SD Data Center describe the specific goods or Services to be provided, term and price and, when accepted by Customer, constitute acceptance of SD Data Center’s offer to form a binding contract for such Services. The terms and conditions of this MSA, the SD Data Center Acceptable Use Policy (“AUP”), the elements of the SD Data Center Service Level Agreement (“SLA”) specific to the services ordered by Customer and, where necessary and appropriate, any Business Associate Agreement (“BAA”) are expressly incorporated by reference into each, such that acceptance of the Quote constitutes acceptance of all such terms, which collectively shall be the Contract. Any terms set forth in this MSA which apply specifically to a scope of work not ordered by Customer on a Quote will not apply to Customer.

1.2 Definitions. Capitalized terms used and not elsewhere defined have the following meanings:

“Acceptable Use Policy (AUP)” means the SD Data Center Acceptable Use Policy governing Customer’s use of Services, including, but not limited to, online conduct, and the obligations of Customer and its Representatives in the SD Data Center Data Center(s).

“Cause” means (i) the failure of a party to perform a material obligation under the agreement, which failure is not remedied: (a) for payment defaults by customer, within five (5) days of separate written notice from SD Data Center of such default; or (b) the other party becomes the subject of a voluntary or involuntary petition in bankruptcy or any voluntary or involuntary proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing; or (c) for any other material breach, within 30 days after written notice.

“Customer Technology” means Customer’s proprietary technology, including Customer’s Internet operations design, content, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by Customer or licensed to Customer from a third party.

“SD Data Center Data Center” means any of the facilities used by SD Data Center to provide the Services.

“SD Data Center Technology” means SD Data Center’s proprietary technology, including SD Data Center Services, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), network designs, know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by SD Data Center or licensed to SD Data Center from a third party) and also including any derivatives, improvements, enhancements or extensions of SD Data Center Technology conceived, reduced to practice, or developed during the term of this MSA by either party that are not uniquely applicable to Customer or that have general applicability in the art.

“Notice of Services Activation” means the written notice delivered by SD Data Center to Customer indicating the Services Activation Date.

“Quote(s)” means any of the forms specifying the Services and prices of Services, to be provided by SD Data Center to Customer, which, when approved by Customer and accepted by SD Data Center completes the contract for Services as described on the Quote(s).

“Authorized Representative Form” means the list that contains the names and contact information of Customer and individuals authorized by Customer to enter the SD Data Center Data Center(s), as delivered by Customer to SD Data Center and amended in writing from time to time by Customer.

“Representatives” mean the individuals identified in writing on the Authorized Representative Form and authorized by Customer to enter the SD Data Center Data Center(s).

“Services” means the specific scope of work to be provided by SD Data Center as described on the Quote(s).

2. Agreement and Services Term

This MSA shall remain in effect until terminated according to Section 7, or as otherwise allowed by its terms.

3. Delivery of Services

3.1 General. Upon accepting a Quote, Customer agrees to receive and pay for, and SD Data Center agrees to provide, the Services specified on the Quote during the term specified.

3.2 Additional Work. Upon written request from Customer, SD Data Center may, but is not obligated to, perform additional work for Customer not included within the scope of Services. Additional Work could include, as an example, remote hands support for a temporary period. SD Data Center shall notify Customer of fees for any Additional Work prior to providing such Services. Customer agrees to pay SD Data Center the fees charged by SD Data Center for Additional Work.

4. Payments and Fees

4.1 Fees and Expenses. Customer will pay all fees and expenses due according to the prices and terms listed in the Quote(s). The prices listed in the Quote(s) will remain in effect during the term indicated in the Quote(s).

4.2 Credit Approval. Provision of Services is subject to SD Data Center’s credit approval of Customer. SD Data Center may require Customer to provide a deposit or other security. Additionally, during the Term, if the Customer’s financial circumstances or payment history becomes unacceptable to SD Data Center, SD Data Center may require adequate assurance of future payment as a condition of continuing SD Data Center’s provision of Services. Customer’s failure to provide adequate assurances required by SD Data Center is a material breach of the MSA and shall be grounds for immediate termination of this MSA and all executory Quote(s), but shall not otherwise affect Customer’s obligation to pay for all services rendered up to the date of termination. Customer hereby agrees that SD Data Center may provide Customer’s payment history or other billing/charge information to credit reporting agencies or industry clearinghouses within SD Data Center’s sole discretion and without additional notice to Customer.

4.3 Payment Terms. On the Services Activation Date for each Services, Customer will be billed an amount equal to all non-recurring charges indicated in the Quote(s) and the monthly recurring charges for the first month of the term. Monthly recurring charges for all other months will be billed in advance of the provision of Services. All other charges for Services received and expenses incurred during a month (e.g., time and materials billing fees, travel expenses, etc.) will be billed at the end of the month in which the Services were provided. Payment for all fees and expenses is due upon receipt of each SD Data Center invoice. All payments will be made in the United States in U.S. dollars.

4.4 Late Payments. Any payment not received within thirty (30) days of the due date will accrue interest at a rate of two percent (2%) per month, or the highest rate allowed by applicable law, whichever is lower. If Customer is delinquent in its payments, SD Data Center may in its sole discretion and in addition to any other remedies it may have, upon written notice to Customer, modify the payment terms to require full payment before the provision of all Services or require other assurances to secure Customer’s payment obligations under this MSA.

4.5 Taxes. All fees charged by SD Data Center for Services are exclusive of all taxes and similar fees now in force or enacted in the future imposed on the transaction or the delivery of Services, all of which Customer will be responsible for and will pay in full.

5. Confidential Information and Intellectual Property

5.1 Confidential Information

5.1.1 Nondisclosure of Confidential Information. Each party acknowledges that it will have access to certain confidential information of the other party concerning the other partys business, plans, customers, technology, and products, and other information held in confidence by the other party (“Confidential Information”). Confidential Information will include all information in tangible or intangible form that is marked or designated as confidential or that, under the circumstances of its disclosure, should be considered confidential. Confidential Information will also include, but not be limited to, SD Data Center Technology, Customer Technology, and the terms and conditions of this MSA and all documents incorporated by reference into this MSA. Each party agrees that it will not use in any way, for its own account or the account of any third party, except as expressly permitted by, or required to achieve the purposes of, this MSA, nor disclose to any third party (except as required by law or to that party’s attorneys, accountants and other advisors as reasonably necessary), any of the other partys Confidential Information. Each party also agrees that it will take reasonable precautions to protect the confidentiality of the other partys Confidential Information, at least as stringent as it takes to protect its own Confidential Information.

5.1.2 Exceptions. Information will not be deemed Confidential Information under this MSA if such information: (i)is known to the receiving party prior to receipt from the disclosing party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (ii)becomes known (independently of disclosure by the disclosing party) to the receiving party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (iii)becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of this MSA by the receiving party; or (iv)is independently developed by the receiving party. The receiving party may disclose Confidential Information pursuant to the requirements of a governmental agency or by operation of law, provided that it gives the disclosing party reasonable prior written notice sufficient to permit the disclosing party to contest such disclosure.

5.2 Intellectual Property

5.2.1 Property Ownership. Except for the rights expressly granted in this MSA, this MSA does not transfer from SD Data Center to Customer any SD Data Center Technology, and all right, title and interest in and to SD Data Center Technology will remain solely with SD Data Center. Except for the rights expressly granted in this MSA, this MSA does not transfer from Customer to SD Data Center any Customer Technology, and all right, title and interest in and to Customer Technology will remain solely with Customer. SD Data Center and Customer each agrees that it will not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from the other party.

5.2.2 Knowledge. Notwithstanding anything to the contrary in this MSA, neither party is prohibited from utilizing any skills or knowledge of a general nature acquired during the course of providing the Services, including, without limitation, information publicly known or available or that could reasonably be acquired without breaching an obligation of confidentiality in similar business relationships.

5.3. Survival. The terms of this section 5 shall survive the termination of this MSA and any Quote(s) for a period of three years from the later of the last provision Services by SD Data Center or payment therefore by Customer.

6. Warranties, Representations, and Obligations

6.1 SD Data Center Warranties and Representations

6.1.1 General

6.1.1.1 Performance and Authority. SD Data Center represents and warrants that (i) it has the legal right and authority to enter into this MSA and perform its obligations under this MSA, and (ii) the performance of its obligations and delivery of the Services to Customer will not violate any applicable U.S. laws or regulations, or cause a breach of any agreements with any third parties. In the event of a breach of the warranties set forth in this section paragraph, Customer’s sole remedy is termination pursuant to Section 7.

6.1.2 Service Warranties

6.1.2.1 Service Level Warranty. SD Data Center warrants that it will provide each Service at or above the service levels defined in the applicable Quote, subject only to exceptions set forth in applicable Service Level Agreements, if any.

6.1.2.2 Remedies. In the event that SD Data Center fails to provide Services at the level detailed in the Service Level Agreement, Customer’s only remedies are those set forth in the SLAs applicable to that specific Service. In order to receive any of the detailed remedies, Customer must notify SD Data Center in accordance with the terms and conditions as outlined in SD Data Center’s Service Level Agreement. The aggregate maximum remedy for all failures to provide Services at the level required by particular SLAs that occur in a single calendar month shall not exceed the maximum set forth in such SLAs or total billings for that month whichever is less.

6.1.3 Service Performance Warranty

6.1.3.1 No Other Warranty. Except for the express warranties set forth in Section 6, the Services are provided on an “as is” basis, and Customers use of the Services is at its own risk. SD Data Center does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to, warranties of merchantability, no infringement and title, and any warranties arising from a course of dealing, usage, or practice. SD Data Center does not warrant that the Services will be entirely uninterrupted, error-free, and/or secure.

6.1.3.3 Disclaimer of Liability for Actions of Third Parties. SD Data Center does not and cannot control the flow of data to and from SD Data Center’s network or the Internet. Such flow depends in large part on the performance of Internet services provided or controlled by third parties or on features of the Internet beyond any person’s control. At times, actions or inactions of third parties can impair or disrupt customer’s connections to the Internet (or portions thereof). SD Data Center will use commercially reasonable efforts to take all actions it deems appropriate to remedy and avoid such events. Except to the extent of a Service Level Agreement, SD Data Center does not warrant or represent that service disruptions or delays will not occur. SD Data Center disclaims all liability resulting from or related to such events to the extent caused by third-parties.

6.2 Customer Warranties, Representations, and Obligations

6.2.1 Performance and Authority. Customer represents and warrants that (i) it has the legal right and authority to enter into this MSA and perform its obligations under this MSA, and (ii) the performance of its obligations and use of the Services (by Customer, its customers and users) will not violate any applicable laws, regulations or SD Data Center’s Acceptable Use Policy (the “AUP”) or cause a breach of any agreements with any third parties or unreasonably interfere with other SD Data Center customers’ use of SD Data Center Services.

6.2.2 Breach of Warranties. In the event of any breach of any of the aforementioned or subsequent warranties, in addition to any other remedies available at law or in equity, SD Data Center will have the right, in its sole reasonable discretion, to suspend immediately any related Services if deemed reasonably necessary by SD Data Center to prevent any harm to SD Data Center and its business. SD Data Center may, in its discretion, provide notice and opportunity to cure if practicable depending on the nature of the breach. Once such breach is cured and upon reasonable assurances that Customer has taken sufficient measures to prevent recurrence, SD Data Center may, in its discretion, restore the Services.

6.2.3 Compliance. Customer agrees that it will use the Services only for lawful purposes and in accordance with this MSA. Customer will comply at all times with all applicable laws and regulations and the AUP, as updated by SD Data Center from time to time. SD Data Center may change the AUP upon reasonable notice to Customer, and in any event upon fifteen (15) days’ notice. Customer agrees that it has received, read, and will comply with the AUP. Customer acknowledges that SD Data Center exercises no control over content passing through Customer’s data networks or sites. Customer is solely responsible of for ensuring compliance with the AUP.

6.2.4 Data Center Access. Except with the advanced written consent of SD Data Center, Customer’s access to the SD Data Center Data Center(s) will be limited to Authorized Representatives identified to SD Data Center in writing on an Authorized Representative Form. Customer may designate up to three persons as Authorized Representatives, and more than three if necessary to fulfil Customer’s obligations to SD Data Center. Authorized Representatives may access the SD Data Center Data Center(s) once SD Data Center issues an appropriate access badge or when accompanied by an authorized SD Data Center representative. SD Data Center reserves the right to deny any person access to the SD Data Center Data Center in its sole discretion. Customer shall indemnify and hold harmless SD Data Center for all acts and omissions of Customer’s Authorized Representatives.

6.2.5 Resale Restrictions. Customer shall not represent itself as SD Data Center nor resell SD Data Center services as SD Data Center. Customer may utilize the services provided by SD Data Center to deliver services to their customer(s) under their own company name.

7. Termination

7.1 Termination for Cause. Cause to terminate any Contract for non-payment, may, in SD Data Center’s sole discretion constitute immediate Cause to terminate any open Contract. Otherwise, where Cause (as defined in this MSA) exists for any reason other than non-payment, such cause shall only serve as cause to terminate the specific Contract under which such cause arose.

7.2. Early Termination. Unless otherwise specified in this MSA or agreed by SD Data Center, in the event Customer elects to terminate Services with SD Data Center, for reason of convenience, Customer agrees to i) provide at least 60 (sixty) day written notice to SD Data Center and ii) immediately pay SD Data Center all fees owed for past Services as well as all monthly fees for those months remaining in the term of any open Contract.

7.3 Effect of Termination. Upon the effective date of termination of this MSA:

7.4 SD Data Center will immediately cease providing the Services

7.4.1 Any and all payment obligations of Customer under this MSA for Services provided through the date of termination will immediately become due.

7.4.2 Within ten (10) days of such termination, each party will return all Confidential Information of the other party in its possession and will not make or retain any copies of such Confidential Information except that each party may, if necessary and only for so long as is necessary, retain one (1) copy of the other party’s Confidential Information for archival purposes to (i) comply with legal record keeping requirements, (ii) evidence compliance of agreements between the parties, (iii) pursue or respond to warranty claims and/or (iv) assist in legal proceedings involving the parties. Each party agrees to continue to comply with the covenants of confidentiality and use restrictions contained herein for so long as it maintains possession of the archived documents, even if such retention continues beyond the termination of this MSA.

7.5 Termination Support. Notwithstanding the provisions of this section, upon the termination of this MSA for any reason, SD Data Center will provide to Customer termination support relating to the Services, at SD Data Center’s then current standard rates, as may be reasonably requested in writing by Customer. SD Data Center’s obligation to provide support is limited to a period of fifteen (15) days. Customer will pay SD Data Center, on the first day of termination Support and as a condition to SD Data Center’s obligation to provide termination support to Customer.

7.7 Section and Provision Survival. The following sections and stated provisions will endure any expiration or termination of this MSA: Sections 4, 5, 6.1.3.1, 7, 8, 9, and 11 (excluding Section 11.2).

8. Liability Limitations

8.1 Personal Injury. Each Representative and any other person visiting a SD Data Center Data Center does so at his or her own risk. SD Data Center assumes no liability whatsoever for any harm to such persons resulting from any cause other than the negligence or willful misconduct of SD Data Center.

8.2 Consequential Damages Waiver. Except for a breach of Section 5.1 (“Confidential Information”) of this agreement, in no event will either party be liable or responsible to the other for any type of incidental, exemplary, special, punitive, indirect or consequential damages, including, but not limited to, lost revenue, lost profits, replacement goods, loss of technology, rights or services, loss of data, or interruption or loss of use of service or equipment, even if advised of the possibility of such damages, whether arising under theory of contract, tort (including negligence), strict liability or otherwise.

8.3 Absolute Limitation of Liability. Regardless of any other term or condition of this MSA, any Quote issued in connection herewith, or any other document relating in any way to the Services, under no circumstances shall SD Data Center’s liability to Customer exceed the greater of: i) $10,000 (TEN THOUSAND U.S. DOLLARS), or ii) the total of all sums paid by Customer to SD Data Center for Services under this MSA, regardless of the theory or basis of recovery, including tort, contract, indemnification or otherwise. The Customer understands and agrees that pricing and other terms of the Services have been offered specifically with respect to this clause, and that but for this limitation of liability, such terms would be different. This limitation of liability may not be waived or modified UNLESS the Parties specifically agree to a different limitation of liability in a writing signed by each that expressly references this clause 8.3.

9. Indemnification

9.1 Indemnification. Customer will indemnify, defend and hold SD Data Center, its affiliates and customers harmless from and against any and all Losses resulting from or arising out of any Action brought against SD Data Center, its affiliates or customers alleging any damage or destruction to the SD Data Center Data Center(s), SD Data Center equipment or other customers’ equipment caused by the negligence or willful misconduct of Customer, its Representatives or designees.

10. Insurance

10.1 Customer Minimum Levels. Customer agrees to keep in full force and effect during the term of this MSA: (i) comprehensive general liability insurance in an amount not less than $100,000 per occurrence for bodily injury and property damage, with combined limits of not less than $1,00,000, and (ii) worker’s compensation insurance in an amount not less than that required by applicable law. Customer agrees that it will ensure and be solely responsible for ensuring that its agents (including contractors and subcontractors) maintain insurance coverage at levels no less than those required by applicable law and customary in Customer’s industry.

SD Data Center does not provide insurance coverage for customer owned equipment. To the extent that Customer desires insurance for any of its own equipment, Customer is solely responsible for securing such coverage.

11. Additional Agreement Provisions

11.1 No Lease. This MSA is a services agreement and is not intended to and will not constitute a lease of any real property. Customer acknowledges and agrees that (i) any access or use of SD Data Center Data Centers is only a license in accordance with this MSA; (ii) Customer has not been granted any real property interest in the SD Data Center Data Center(s); (iii) Customer has no rights as a tenant or otherwise under any real property or landlord/tenant laws, regulations, or ordinances; (iv) this MSA, to the extent it involves the use of space leased by SD Data Center, shall be subordinate to any lease between SD Data Center and its landlords; and (v) the expiration or termination of any such lease shall terminate this MSA as to such property subject to Customer retaining any rights or claims it may have against SD Data Center arising from the expiration or termination of such lease.

11.2 Force Majeure. Except for the obligation to make payments, neither party will be liable for any failure or delay in its performance under this MSA due to any cause beyond its reasonable control, including, but not limited to, acts of war, acts of God, earthquake, flood, embargo, riot, sabotage, labor shortage or dispute, governmental act or failure of the Internet (not resulting from the actions or inactions of SD Data Center), provided that the delayed party: (a) gives the other party prompt notice of such cause, and (b)uses its reasonable commercial efforts to promptly correct such failure or delay in performance. If SD Data Center is unable to provide Services for a period of fifteen (15) consecutive days because of a continuing Force Majeure Event, Customer may cancel the Services and this MSA on written notice to SD Data Center. Such termination will be effective on the date specified in the written notice.

11.3 Marketing. Customer agrees that during the term of this MSA SD Data Center may publicly refer to Customer, orally and in writing, as a Customer of SD Data Center. Any other reference to Customer by SD Data Center requires the written consent of Customer.

11.4 Government Regulations. Customer will not export, re-export, transfer, or make available, whether directly or indirectly, any regulated item or information to anyone outside the U.S. in connection with this MSA without first complying with all export control laws and regulations, which may be imposed by the U.S. Government and any country or organization of nations within whose jurisdiction Customer operates or does business.

11.5 Non-Solicitation. During the Term of this MSA and continuing through the first anniversary of the termination of this MSA, each party agrees that it will not, and will ensure that its affiliates do not, directly or indirectly, solicit or attempt to solicit for employment any persons employed by either party or contracted by either party to perform under this MSA.

11.6 Governing Law and Dispute Resolution. This MSA and the rights and obligations of the parties created hereby will be governed by and construed in accordance with the internal laws of the State of Florida without regard to its conflict of law rules and specifically excluding from application to this MSA that law known as the United Nations Convention on the International Sale of Goods. The parties will endeavor to settle amicably by mutual discussions any disputes, differences, or claims whatsoever related to this MSA. Failing such amicable settlement, any controversy, claim, or dispute arising under or relating to this MSA, including the existence, validity, interpretation, performance, termination or breach thereof, shall finally be settled by arbitration in accordance with the Arbitration Rules (and if Customer is a non-U.S. entity, the International Arbitration Rules) of the American Arbitration Association (“AAA”). This MSA will be enforceable, and any arbitration award will be final, and judgment thereon may be entered in any court of competent jurisdiction. The arbitration will be held in Brevard County, Florida, USA. Notwithstanding the foregoing, claims for preliminary injunctive relief, other pre-judgment remedies, and claims for Customer’s failure to pay for Services in accordance with this MSA may be brought in a state or federal court in the United States with jurisdiction over the subject matter and parties.

11.7 Severability. In the event any provision of this MSA is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of this MSA will remain in full force and effect.

11.8 Waiver. The waiver of any breach or default of this MSA, or the failure to exercise any right provided for in this MSA, will not constitute a waiver of any subsequent breach, default, or right, and will not act to amend or negate the rights of the waiving or non-exercising party.

11.9 Assignment. Customer may not assign its rights or delegate its duties under this MSA in whole or in part without the prior written consent of SD Data Center, which consent shall not be unreasonably withheld, delayed or conditioned, and any attempted assignment or delegation without such consent will be void. SD Data Center may assign this MSA in whole or part, provided that it promptly notifies Customer of such assignment and Customer shall thereafter have the right to terminate this MSA upon 30 (thirty) days’ notice if it reasonably determines that said assignee is not capable of performing the duties of service-provider hereunder. SD Data Center also may delegate the performance of certain Services to third parties, including SD Data Center’s wholly owned subsidiaries, provided SD Data Center controls the delivery of such Services to Customer and remains responsible to Customer for the delivery of such Services. This MSA will bind and inure to the benefit of each partys successors and permitted assigns.

11.10 Notices. Any notice or communication required or permitted to be given under this MSA may be delivered by hand, deposited with an overnight courier, confirmed facsimile, or mailed by registered or certified mail, return receipt requested, postage prepaid, in each case to the address of the receiving party as listed on the Quote(s) or at such other address as may hereafter be furnished in writing by either party to the other party. Such notice will be deemed to have been given as of the date it is delivered, mailed, faxed, or sent to SD Data Center corporate offices, whichever is earlier.

11.11 Relationship of Parties. SD Data Center and Customer are independent contractors and this MSA will not establish any relationship of partnership, joint venture, employment, franchise or agency between SD Data Center and Customer. Neither SD Data Center nor Customer will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent, except as otherwise expressly provided in this MSA. Unless SD Data Center otherwise expressly agrees in conjunction with a specific Business Associate Agreement, SD Data Center shall not be a “Business Associate” within the meaning of the HITECH Act (42 USC §17931), or any regulations implementing that law.

11.12 HIPAA. SD Data Center does not require or intend to access Customer Data in its performance hereunder, including but not limited to any confidential health related information of Customer’s clients, which may include group health plans, that constitutes Protected Health Information (PHI), as defined in 45 C.F.R §160.103 under the Health Insurance Portability and Accountability Act of 1996 (HIPAA Rules). To the extent that any exposure to PHI is incidental to SD Data Center’s provision of Service and not meant for the purpose of accessing, managing the PHI or creating or manipulating the PHI, such exposure is allowable under 45 C.F.R §164.502(a)(1)(iii).

11.13 Entire Understanding. This MSA, including Quote(s) and all documents incorporated into this MSA by reference, constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all of the prior agreements and undertakings, both written and oral, among the parties, or any of them, with respect to the subject matter of this MSA. Any additional or different terms in any Quote(s) or other response by Customer shall be deemed objected to by SD Data Center without need of further notice of objection, and shall be of no effect or in any way binding upon SD Data Center.

11.14 Amendments. This MSA may be amended or changed only by a written document signed by authorized representatives of SD Data Center and Customer in accordance with this Section.

11.15 Conflicting Terms. In the event of a conflict between or among the terms in this MSA, the Quote(s) and any other Contract document made a part thereof, the precedence of the Contract documents shall be: the Quote(s) with the latest date, this MSA and then the other document.

Service Level Agreement

SD Data Center recognizes that facility and network services are critical to customers using SD Data Center’s Data Center Services.  SD Data Center backs its commitment and focus on operational excellence and reliability by providing a facility and network uptime guarantee of 99.999% for Data Center Services customers.  The network is comprised of the Local Area network (LAN) in the Data Center and the SD Data Center backbone. SD Data Center’s facilities include Environmental Controls, Power and Security.

This Service Level Agreement’s (SLA) Terms and Conditions apply to Customers agreeing to a minimum service period of one year or more for SD Data Center’s Data Center Services and only in respect of the provision of such services during such period and where Customer’s accounts with SD Data Center are in good standing.  Availability of this SLA may be subject to further conditions or qualifications as set forth in SD Data Center’s Master Services Agreement. All remedies set out herein shall not be cumulative, and shall be Customer’s sole and exclusive remedy under the relevant MSA.

Network Availability

The SD Data Center IP Network is guaranteed to be available and capable of forwarding IP packets 99.999% of the time, as averaged over a calendar month.  The SD Data Center IP Network includes the customer’s access port (the port on the SD Data Center aggregation router upon which the customer’s circuit terminates) and the SD Data Center IP backbone network.  The SD Data Center IP backbone network includes SD Data Center owned and controlled routers and circuits (including any transit connections).  The SD Data Center Network availability guarantee does not include local loop, Customer Premise Equipment, Customer’s Local Area Network (LAN), scheduled maintenance events, customer caused outages/disruptions or interconnection connectivity within other Internet Service Provider (ISP) networks.

OmniWatch – Managed Service Availability 

SD Data Center provided managed service hardware and software availability guarantee for SD Data Center provided Routers, Firewalls, Servers, and Operating Systems: SD Data Center will provide 24×7 monitoring of all managed network equipment. Any noted service outage will be ticketed within an hour of detection and engineering assigned to resolve noted issue(s). Equipment replacements will be expedited as quickly as possible. SD Data Center will guarantee restore time for hardware replacement and operational software within 4 hours from the point of the known outage. SD Data Center will restore all services to the initial build specifications including hardware bios, operating system, antivirus, and security access.

Environmental Controls

SD Data Center will use commercially reasonable efforts to ensure that the temperature of open space in SD Data Center ‘s Data Center Services area will remain between 64 and 80 degrees Fahrenheit, and relative humidity will remain between 30% and 70%.  This commitment does not apply to localized conditions within a particular customer cabinet, cage, rack or other enclosed space.

Power 

SD Data Center’s guarantees power availability to Customer’s Data Center Services cabinet / cage 100% of the time through generators, Uninterruptible Power Supply (UPS), and dual power circuits in the form of an (A) circuit and a (B) circuit.  The redundant power in our facility enables your equipment to run continuously, even in the event of a major outage. Failure of a single circuit (A) or (B) does not constitute a power outage. SD Data Center requires that all customers utilize both circuits in order to qualify for power guarantees.

Security

SD Data Center will use commercially reasonable efforts to ensure that access to Customer’s Data Center Services facility(s) will be monitored and restricted at all times.  Efforts to ensure security to the facility is maintained via security card, video surveillance, and security vestibule. SD Data Center will provide a process in which we follow and our customers follow to ensure that only those with the authority are given access to our Data Center and that the customer understands these processes and is also held responsible for any changes of access whether it be to add or delete authorized representatives, the customer is responsible to not only notify SD Data Center but also to return the assigned access badge that was issued without penalty.

Virtualized Infrastructure (Cloud Services)

The SD Data Center Virtualized Infrastructure (Cloud Services) is guaranteed to be available to the Customer 99.999% of the time, as averaged over a calendar month.  The SD Data Center Cloud Services guarantee is limited to the network and hosted infrastructure foundationally supporting the Cloud Service and does not extend to the Operating System layer or Application Layer configured by the customer atop the virtual platform. Additionally, the guarantee does not include scheduled maintenance events, customer caused outages/ disruptions or interconnection connectivity within other Internet Service Provider (ISP) networks.

Outage Response 

A Service Outage begins when SD Data Center is notified or becomes aware of the failure, whichever occurs first.  A Service Outage ends when the affected network or facility service is again operational.  SD Data Center may undertake Critical Maintenance at any time deemed necessary and shall provide notice of Outage to Customer under practical circumstances.  An Outage Response is defined as a SD Data Center Internal ticket opened to address the issue.

Outage Reporting Process:  The Outage Reporting Process is applicable only to service provided in the contiguous United States and is applicable only if Customer telephones the SD Data Center Network Operations Center (NOC) at 321-610-5900.  In the event customer subscribes to SD Data Center’s OmniWatch Managed and Monitoring Service, Outage Reporting notification will be proactive.  Customer is solely responsible for providing SD Data Center accurate and current contact information for Customer’s designated points of contact.  SD Data Center will be relieved of its obligations under this Outage Reporting Process if SD Data Center’s contact information for Customer is out of date or inaccurate due to Customer’s action or omission. Customer will be responsible for providing accurate, affected circuit identification, i.e. circuit ID and phone numbers.

Service Availability:

Unless otherwise stated in a previous section, SD Data Center’s Data Center Services will be available to Customer 99.999% of the time in a calendar month. “Service Unavailability” exists when a particular Customer’s Network and/ or Facility Service become unavailable.

If SD Data Center fails to meet the above Data Center Services availability SLA, for each cumulative hour of Service Unavailability, exceeding the initial sixty (60) minutes of unavailability per month, Customer shall be entitled to one (1) day’s credit pro-rated from Customer’s Recurring Monthly Service Fees for the Data Center Services Service, not to exceed a total of fifteen (15) day’s prorated recurring monthly service charges. For example, the Customer would be eligible for credits as follows:

Cumulative Service Unavailability Duration Customer Credit (# Days Credit)
Less than or equal to 60 minutes 0
Greater than 60 minutes and less than or equal to 2 Hours 1
Greater than 2 Hours and less than or equal to 3 Hours 2
Greater than 3 Hours and less than or equal to 4 Hours 3
“” “”
Greater than 15 Hours 15

Credits will not be applied to customer account due to Service Unavailability resulting from (a) scheduled Network maintenance; (b) the occurrence of a Force Majeure event; (c) customer owned premise equipment issues.

Note that these SLA exclusions are associated only with SD Data Center Data Center Services.  

Contracted Service Unavailability:

“Contracted Service Unavailability” is defined as the number of minutes in which a contracted service is not available, but does not include any unavailability attributable to:

  • Scheduled maintenance (whether by SD Data Center, a vendor or other third party, or Customer)
  • Acts or omissions of Customer or any user of the Customer System other than SD Data Center
  • Device downtime as long as the service remains available (e.g., part of a redundant system is not functioning properly)
  • Hardware failure of devices with no redundant, active device configured to automatically take over service in case of a failure
  • Any of the force majeure events set forth in the SD Data Center Data Services Agreement between SD Data Center and Customer.

In order to receive a credit for Contracted Service Unavailability as described above, Customer must notify SD Data Center in writing within fifteen (15) days following the end of the month in which the service interruption occurred. All claims are subject to review and verification by SD Data Center prior to issuance of any credits. Credit requests should be sent via email and addressed to AR@satcomdirect.com and must reference the trouble ticket number provided by SD Data Center’s NOC technician.  SD Data Center will acknowledge credit requests within five (5) business days of receipt and will inform Customer whether the claim request is approved or denied. Approved credits will appear on the Customer’s next monthly invoice.

The credit for Contracted Service Unavailability described in this section is Customer’s sole and exclusive remedy for breach of SD Data Center’s service level guarantee provided above.

Credit Claim Procedures  

To initiate a claim for service credit with respect to the SLA described herein, Customer must submit a SD Data Center SLA Claim via the customer portal or request a SLA Claim form from a SD Data Center contact within seven (7) business days after the end of the month in which the event occurred.

Upon receipt of the SD Data Center SLA Claim Form, SD Data Center will perform the appropriate SLA measurement, qualification, validation, and verification process to determine whether a credit claim is warranted.

SD Data Center will issue a service credit to the Customer’s account upon approval of its SLA Claim request.  Service credit will appear on an invoice or Customer will be notified of its rejection within two (2) months following the month in which the SLA Claim Form was approved.

The service credit provided for this SLA assumes compliance by Customer with the terms and conditions of its Service agreements with SD Data Center.  To preserve Customer’s rights under SLA,

  • Customer must report all outages and/or service failures to SD Data Center’s Network Management Center (NMC) at 321-610-5900, which must result in the opening of a SD Data Center trouble ticket.
  • Customers must retain all records of SD Data Center trouble ticket numbers for the purposes of making claims in accordance with this SLA.
  • Customer shall cooperate with SD Data Center in the Service Claim investigation.
  • Customer must provide for timely and adequate arrangement for access to the necessary facilities, locations, and equipment.  If a technician dispatch to the customer premises is required for resolution of Customer trouble ticket(s) on a timely basis.  Time and material charges may apply for non-business hour (i.e. evening or weekend) dispatches.
  • When Service Credit Request forms are submitted, the Customer shall pay its entire service bill, and shall not offset any Service Credits it would anticipate receiving from SD Data Center.

Chronic Problems:

In accordance with SD Data Center’s MSA (Master Service Agreement), customer may terminate services due to chronic problems (see definition below).  Termination of services requires written notification to SD Data Center and will be effective within 72 hours of receipt of said notice.  The preferred method of notification is by email to Support@satcomdirect.com. Acknowledgement of canceled services will be sent to the customer within 3 business days of notification receipt.

Chronic problems are defined as two or more occurrences of service interruptions exceeding the defined SLA parameters for that service within a 90-day period.

Maintenance (Scheduled & Critical) 

Scheduled Maintenance:  Scheduled (non-emergency) maintenance shall mean any maintenance at SD Data Center’s facility. Scheduled Maintenance will be performed between the hours of 12 AM to 6 AM local time.  Normal maintenance includes (1) upgrades of hardware and software; (2) upgrades to capacity; (3) network activity that may degrade the quality of service or cause service interruptions.

Critical Maintenance:  Critical maintenance may be performed at any time to correct network conditions that require immediate attention.  Critical maintenance is performed at the discretion of SD Data Center Communications and may degrade or disrupt service.  All reasonable business efforts will be attempted to notify the Customer’s designated point of contact as is reasonably practicable under the circumstance.

Policy Change 

SD Data Center reserves the right to change, amend, or revise this SLA policy at any time.  Changes or revisions to the SLA will be deemed effective upon posting the applicable revision on SD Data Center’s publicly accessible website.

Acceptable Use Policy

Terms and Conditions for Use

These Terms and Conditions are designed to protect ndtHOST LLC dba SD Data Center. (Here-in referred to as the Facility/Service Provider), its partners, customers, and the Internet community in general from fraud, abuse of resources, and irresponsible or illegal activities. Usage of Facility or Service Provider’s services requires agreement with the following policies.

The Facility/Service Provider makes no guarantee regarding, and assumes no liability for, the security and integrity of data or information a user stores, transmits or receives via the Service or over the Internet.  This includes data information stored, transmitted via any server designated as “secure.” The Facility/Service Provider does not monitor, exercise control over, or accept responsibility for the content of information passing through its network but reserves the right to monitor data transmitted or received for diagnostic or investigative purposes and as a means of providing better service.  All persons and organizations, including Service Provider Partners and customers (customers), who transmit information over or who publish information made accessible through The Facility/Service Providers network are responsible for the content of the information and for complying with the laws applicable to its publication.

Personnel Responsibilities

Customers and Personnel of SD Data Center are responsible for the activities of its own visitors, customers or end-users while on site and during instances where they are remotely accessing resources.  By accepting service from the Facility/Service Provider you agree to inform your customers, visitors and/or end-users of this AUP or of its own Acceptable Use Policy, which must be co-extensive and consistent with these terms.

All Service Provider customers are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. Service Provider expects customers to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and those uses to be avoided.

Customers/Personnel will be expected to adhere to the facility/service provider’s security policies with respect to ingress and egress (Standard and Emergency) operations while on-site.  The facility has established and enforces industry standard security controls designed to keep the facility secure from access (i.e., two factor authentication) by unauthorized personnel and to preserve the integrity and availability of the facility, its equipment and Customer equipment which is housed in trust.  SD Data Center will make every effort to ensure that these controls are vetted on an annual basis through a third party agency in order to maintain compliance with SOC I Type II and ISAE 3402 compliance.  As part of this process these Terms and Conditions govern and describe the responsibility and rules that customers must follow to ensure that these security controls are not violated.  Customers shall comply with the most current version of these Terms and Condition for which are accessible online at: http://www.SD Data Center.com/legal.cfm.

Only customer authorized representatives who have been registered by the Facilities Security Officers will be permitted access to the Facility.  Customers will assign a Master List Administrator (MLA) who will designate personnel that are to be listed on the Authorized Representative List.  MLA’s are the only ones who are authorized to add or remove personnel from the Customer Authorized Representative List and are responsible for keeping this list up-to-date whenever a change is necessary by emailing SD Data Center customer support at support@satcomdirect.com or by contacting your Customer Account Representative directly.  Requests to amend an Authorized Representative List will be validated with the MLA by SD Data Center personnel prior to executing the changes.

Customer authorized representatives who are authorized to enter the Facility shall attend an orientation presentation, participate in their badge creation process and sign this ACCEPTABLE USE POLICY document.

Customers will provide their driver license in order to obtain a facility badge/key for their respective server cabinet/cage and will return all equipment, badges and/or keys before leaving the facility.  The driver license will be held to enforce this rule until these articles are returned or a missing badge/key report is completed.

Customers shall be liable for all damages which may be caused by any Customer Authorized Representative who enters onto SD Data Center property or accesses services remotely.  This also extends to the customer and the customer’s (customer) who is responsible for damages that may be incurred.  You agree to inform your customers and/or end-users of this AUP or your own Acceptable Use Policy, which must be co-extensive and consistent with these terms.

Customers shall keep the facility clean at all times and clutter free, which includes being mindful of other customer equipment and placement.  At no time are you permitted to use another customer’s equipment to act as shelving or leave tools about which may be a potential cause for accident.  Paper and other flammable items are not to be stored inside racks or cages or on the data center floor.  Proper storage or removal of items is required.

Customers shall not use or interfere with any equipment, cabling, device, power, heating or cooling device in the facility which the Customer does not own or have the right to.  If there are questions related to cabling, device placement and such, those questions will be brought to the SD Data Center engineering team for answers.

Customer Equipment Installation

Customers who will be installing equipment in the facility, shall give SD Data Center notification prior to their arrival with a date and time regarding their installation schedule and will make a request for any additional resources that they feel may be needed at the time so that SD Data Center can ensure availability for the setup and configuration (i.e. The customer needs a crash cart available or a server lift available).  Customers who don’t notify the facility prior to arrival risk the possibility of not having the necessary resources available for the completion of their installation.  The customer will also allow for the inspection of the equipment by SD Data Center personnel to ensure proper installation of wiring connections and clearance considerations have been taken into account and there is no interference to other customer’s equipment. Additionally, SD Data Center personnel will verify the power consumption follows what’s been agreed upon and noted in the contract.

At all times, unless otherwise stated in contract, SD Data Center reserves the right to allow personnel to inspect the Customer’s cabinets and Customer equipment with/without notice to ensure the proper maintenance, care and security of the facility.  SD Data Center may at any point disconnect or remove Customer equipment if, SD Data Center deems that the equipment is not appropriate for use in the Facility or if the equipment is creating a hazard to the SD Data Center network, infrastructure or to other Customer equipment.  In most instances, immediate and unannounced action is not necessary and SD Data Center will provide the Customer with prior notification along with an opportunity to resolve any such issues that are deemed inappropriate.  In situations where remediation has been performed by the Customer and to the satisfaction of SD Data Center personnel, Customer may reconnect or reestablish connectivity.

In some situations, where Customer equipment must be moved from a designated location/cabinet to another, SD Data Center will provide in writing, at least 10 business days of advance notice of changes that will occur to a Customer’s assigned location/cabinet. It shall be the Customers responsibility to work with SD Data Center personnel to ensure that such changes minimize the impact on Customer equipment/services and prevent any interruption.

Risk of Loss

SD Data Center shall not be held responsible for any loss or damage to any Customer Equipment or any other Customer property if the loss is not caused by the negligence or intentional act of SD Data Center.  This may include loss or damage resulting from water, fire, fire suppression, floor, lightning or any other acts of God, electrical faults, terrorism, acts of war, or civil disturbance.

Service(s) Usage 

The Facility/Service Providers services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state or local regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute, law or regulation. In addition, Service Provider reserves the right to discontinue services to customers and environments, which compromise the network integrity.

Customers/Personnel may not engage in, including but not limited to, the posting of defamatory, scandalous, or private information about a person without their consent, illegal pornography, intentionally inflicting emotional distress, or making physical threats against another person via email, news, or any other electronic media/service Service Provider provides to customers/personnel.

Customers/Personnel are prohibited from transmitting on or through any of Service Providers services, any material that is, in Service Providers sole discretion, unlawful, threatening, abusive, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law, statute or regulation.

Customers will be courteous to other customers of the facility and maintain good standing with the employees of the facility at all times.

Customers/Personnel shall maintain a professional appearance while at the facility and wear at least a clean and stain free Polo, Pants and closed Toe shoes at all times (i.e., Tank-Tops, Shorts and Flip Flops are not allowed).  We recommend steel toed shoes if handling heavy equipment in the event of a drop.

Prohibited Activities and Abuse

  1. Harassment, whether through verbal or through digital means, is prohibited.
  2. The sharing of passwords is prohibited (e.g. sharing of the facility guest Wi-Fi access).
  3. Food and drink are prohibited while on the Data Center Floor – Food and Drink are permitted in the area designated as the Lobby.
  4. Smoking is NOT permitted while in the facility.
  5. Explosives, Incendiary Devices or other Flammable Devices are NOT permitted.
  6. Weapons (Guns, Knives) are NOT permitted, unless prior approval from SD Data Center management and/or appropriate licensing obtained.
  7. Consumption of alcoholic beverages, unless prior approval has been obtained from SD Data Center management.
  8. Animals – Working service animals will need to be approved in advance and in writing by SD Data Center.
  9. Illegal Drugs or other intoxicants are prohibited.
  10. Customers/Personnel are explicitly prohibited from sending unsolicited bulk email messages (“junk mail” or “spam”).
  11. Customers/Personnel may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
  12. Malicious email, including but not limited to “mail bombing” (flooding a user or site with very large or numerous pieces of email) and “trolling” (posting outrageous messages to generate numerous responses) is prohibited.
  13. Forging of packet headers for the purposes of mal-intent or the circumvention of security mechanisms in place on the network is not permitted.
  14. Subscribing someone else to an email list or removing someone else from an email list without that persons permission is prohibited.
  15. Service Provider accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.
  16. Customers/Personnel may not operate an Open-relay mail server.
  17. Customers/Personnel may not operate or host any website or service promoting illegal activity such as: warez, illegal pornography, hacking, cracking, phishing, scams, credit card harvesting websites, and illegitimate ecommerce websites.
  18. Customer/Personnel may not participate in P2P networks such as bit torrent, Kazaa, streaming video, public proxy services, Napster, IRC, gnutella, edonkey, instant message proxying, http/https proxy, or any other proxy protocol. Attempts to circumvent firewall rules through a proxy, non-conventional ports, encryption or otherwise any other method will result in account termination without refund or in the case of employee’s termination.
  19. Customers/Personnel may not attempt to circumvent access control user authentication or security of any host, network, or account (“cracking”). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other networks.
  20. Customers/Personnel may not circumvent access control mechanisms that are in place to protect the physical security of the facility.  This includes, but is not limited to, restricted areas outside of your scope of work, cracking or tampering with card readers, authentication tokens or emergency control systems that may possibly allow access to unrestricted areas.  Customers/Personnel who are found to have attempted any of these activities will be removed from the facility, their access terminated and may incur criminal or civil liability.
  21. Customers/Personnel may not attempt to circumvent or interfere with life safety controls within the facility (i.e., fire suppression system, security/burglar alarm system and other environmental controls in effect for the safety and security of the facility and its occupants).
  22. Customers/Personnel may not attempt to interfere with the service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, overload of a service, and any activity resulting in the “crash” of a host.
  23. Customers/Personnel may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a users terminal session, via any means, locally or by the Internet.
  24. Customers/Personnel must safeguard their account passwords and keep all websites, code, scripts, programs, etc. up to date to prevent unauthorized access to their account. Customer is liable for all resource fees incurred under customers account. If customer grants public write permissions to customers account, customer is liable for fees for disk space/bandwidth consumed by any others writing to the account.
  25. Users who violate systems or network security may incur criminal or civil liability. Service Provider will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Violations and Enforcement

At Service Providers sole and reasonable discretion, violations of any element of this AUP may result in a warning to the offender followed by suspension or termination of the affected service if customer does not cease the violation. Service Provider may immediately suspend or terminate service with or without notice if Service Provider reasonably determines that a violation of the AUP has occurred. Service Provider will enforce this AUP according to the severity of the offense and violators history of prior AUP infringements. Severe and/or repeated offenses will result in immediate termination of service. Service Provider is not liable for damages of any nature suffered by any customer, end-user, or any third party resulting in whole or in part from Service Provider exercising its rights under this AUP. Service Provider has no practical ability to monitor all conduct, communications, or content that might violate this AUP prior to its transmission over the Service Provider network but, where possible and necessary, may do so at its discretion. Therefore, Service Provider does not assume liability for others violations of the AUP or failures to terminate those violations. Service Provider reserves the right to assess time and materials charges to resolve customer issues that are not resolved by the customer in a timely manner.

Privacy Policy

  1. Service Provider will not sell or knowingly disclose its customer lists or customer email address lists.
  2. Service Provider will attempt to protect the privacy of Service Provider’s customers on Service Provider’s network.
  3. Service Provider will only access and disclose information as necessary to comply with applicable laws and government requests, to operate and maintain Service Provider’s systems and services, or to protect Service Provider, or its customers.
  4. Service Provider will not monitor or disclose a customers private email messages unless required by court order or law. Service Provider will cooperate with the authorities and will notify such authorities if it suspects that a customer is engaged in illegal activities.

 

CUSTOMER ACKNOWLEDGEMENT:

Signature: ________________________________
Print Name: _______________________________

Title: ____________________________________
Date: ____________________________________

Corporate Headquarters
8635 Holiday Springs
Road Melbourne, Fl 32940
+1 321-610-5900
+1 844-610-5900
Sales Office
2550 Wasser Terrace, Suite 6000
Herndon, VA 20171
+1 571-599-3650

Services Inquiries

sales@sddatacenter.com

Customer Support Requests

support@sddatacenter.com

Join the Team

jobs@sddatacenter.com
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